An Update On Our Pricing
On the subject of cost we want to take the opportunity to talk about another one that people often complain about - International Shipping. We addressed this one at greater length back in November via a video we put out:
The bad news is that international shipping still sucks. While we were going to be using Transglobal Express for the vast majority of shipping destinations, their entire pricing changed at the turn of the new year, with Europe being one of the worst affected areas. A lot of their shipping options to Europe have been completely greyed out and made unavailable due to Brexit and high shipping demand.
Logistically, it just doesn't make sense for us to try and achieve the optimal price for every country, especially when the vast majority of our orders are for pre-orders, and we don't know what the situation is going to be when they ship, or if courier services are even going to be available - potentially causing a whole host of issues in actually getting them out to customers.
We still intend to use Transglobal Express for smaller parcels going to the USA. Although the pricing has changed slightly, it's still far better than any alternative we have been able to secure. However, the prices we have are extremely dependent on the physical size of the box, so if you select this courier expect your item to be packaged very tightly. Alternatively, if you would rather us use a larger box with more packaging then we would recommend you select our other service - Royal Mail.
This will be the service we are using for the rest of the world. We have negotiated the best rates we can. Royal Mail charges based on weight rather than size, which in our case is a good thing as our products are usually very light, and it allows us to be generous with packaging.
We have spent dozens of hours over the last 5 months trying to get more affordable rates, and the reality is that we're searching for a unicorn that doesn't exist. Shipping rates are what they are, and at least with Royal Mail, the rates remain the same for a period of time with notice being generous when they are going to be changing. This means we don't have to go through a list of every country checking if rates still apply, with various couriers, on a weekly basis, which takes up a lot of time for a very small company like ours. It also means we can ship out daily as opposed to weekly, which means you get your item quicker!
Having said all that, if the Unicorn of shipping companies appears, we won't hesitate to switch over, but at this point we have to just accept costs are what they are and spend our time on future Pin Box projects.
We've been asked a few times what Brexit means for those in the EU and the potential import charges they could receive when ordering from us. As of the start of 2021, the United Kingdom is no longer part of the EU meaning ordering a parcel from us is the same as ordering from anywhere else outside the EU.
Unfortunately, we can't be responsible for any import charges / taxes you might be charged. If this is a concern, we recommend you getting in touch with your local authorities to get a clear picture of what they might be, as it will depend on which country you are in as well as any trade agreements your government have.
Please understand these aren't charges we set, receive or want you to pay; they are entirely set and received by your government and not something we have any control over.
The Member's Club
You may have already noticed you can no longer access the Member's Club. We have made the decision to retire it and focus on other methods of growth and incentive. If you were a member and you had over £5 worth of points, these have already been credited to you as a gift card and can be used for any purchase on the store.
The Legend of The Golden Bruh
Back in November we shared the only photos that would ever be taken of the Golden Gluttonous Bass. We expected after shipments went out, the proud new owner would step forward and declare their new possession. So we waited, and...
Nothing. ...No one stepped up. Sure - it was possible this person didn't want to share the fact they had it, but what kind of resolution was that? We had to do some more digging.
We spoke to our manufacturer to confirm they had actually placed the golden pin in with all the others.
That was when they responded with a bombshell:
"Yes, we packed both."
"Yes, we made two."
It's not uncommon for pin manufacturers to make more pins than a client orders. This way if there is an issue with a finished pin they have extra to fall back on. Now we were aware that not one, but TWO were made. We knew the odds of them going out and neither person saying anything is too low. We did have a number of parcels go missing in that batch, so we can only assume they were in those at this point. We have changed courier since then.
So, what now?
We will be making a new golden Gluttonous Bass and we'll be making sure we know EXACTLY where its going this time. We will be randomly selecting an order that pre-ordered the Gluttonous Bass from our first production run. To make the process as transparent as possible, this will be happening LIVE at the following date:
6PM GMT Wednesday 24th March @ https://www.twitch.tv/mrpinbox
If you want know if you won live, bring your Order Number so you'll know when it's announced. We will send an email to the winner, and they will have one week to respond and claim their prize, so you don't need to tune in to have a chance.
Wow, that's a lot to take in! We've got more to share this week, but for now we feel that's enough for people to process and discuss. As always, we're keen to hear back from the community so feel free to send us a message on Twitter, Facebook or Instagram and stop by our Discord! You'll find all the links at the bottom on the page!
One Last Thing...
Join us on Wednesday @ 6PM EST for another Q&A chat on the Digital Emelas Discord (https://discord.com/invite/eeeshVn). We've got some things we need to talk about and you don't want to miss it! Until then, we'll be hard at work preparing for the next exciting reveal!