Royal Mail Cyber Incident (Update: 23th January 2023)
26th January 2023
Royal Mail have released the following statement:
We are asking customers not to post International Tracked (all formats), International Standard or International Economy export parcels into our network just yet. We are planning to provide further updates on these services in the coming days.
We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate all remaining services for export letters and parcels as quickly as we can."
23rd January 2023 - PM
Royal Mail have released the following statement:
"We have now resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations. We are making good progress in despatching items that are already in our network across all of our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export, and we will update further on service resumption as soon as possible."
We've just checked internally and we are still unable to create shipping labels for parcels. We are presuming that they are clearing the backlog that Royal Mail has internally before opening the floodgates to everyone. Rest assured as soon as we are able we will get everyone's parcels out. Thank you for your patience!
23rd January 2023 - AM
Royal Mail have released this statement:
18th January 2023
Royal Mail just released the following Statement:16th January 2023
Hey Everyone!
The following information only applies to international orders using Royal Mail.
Due to a cyber incident at Royal Mail we are currently unable to ship products internationally using Royal Mail services. This is the current latest statement from Royal Mail regarding what's happening:
"Royal Mail is experiencing severe service disruption to our international export services following a cyber incident.
We are temporarily unable to despatch items to overseas destinations. From 19 00 hrs 13th January, we will be temporarily suspending all export services and ask that you hold any export mail items while we work to resolve the issue.
Items that have already been despatched may be subject to delays. This means that you will not be able to generate any labels for items being exported. We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.
Royal Mail is working around the clock to restore our systems. The security and safety of our customers and their data is of paramount importance. We are not aware of any sensitive customer data having being compromised at this stage. We would like to reassure our customers that we would inform them if this situation were to change."
However other news outlets are reporting this as a cyber attack resulting in their systems being locked and held at a ransom: https://www.bbc.co.uk/news/business-64244121
Either way information for when this is getting resolved is scarce with Royal Mail refusing to put any time frame on it. While we realise that this isn't ideal we hope you appreciate this is something truly out of our hands.
We are looking into alternative carriers to continue shipping products and will update you as soon as we have any information.
We will continue to update this page with the latest information as we get it.
For the meanwhile we will continue to package orders so that when we are able to ship them they will go out immediately. Please note: you will not get a notification until it's actually dispatched. FedEx orders are not affected by this.
To be completely clear this will result in the following orders being affected by this:
Rean X Crow Pin Pre-Orders.
Any Outstanding or new In stock Orders.
Any Apparel Pre-Orders made in December 2022.
We apologise for this inconvenience and are doing all we can to mitigate the delays caused by this.
Thank you.
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