If you are ordering from the EU then you likely benefit from the IOSS (Import One Stop Shop) scheme we are enrolled in.
The IOSS scheme makes it so you can place an online purchase and pay nothing on it's delivery. No additional duty, tax, fees at all. The price you pay at checkout is the FINAL price. This means you can make an informed decision knowing the exact amount a product is going to cost you.
Most countries in the EU are a part of this scheme and you can make sure yours is when you get to the checkout page. If you see a charge for "Taxes" then your shipping address IS in the IOSS. For example:
You can see a line of "Taxes" so you know it's using the IOSS scheme and that is the final price you would pay. If you do not see a "Taxes" line then your country is not part of the scheme and you would be charged at delivery as normal.
In the extremely rare situation you do get charged at delivery and were charged "Taxes" at checkout please get in touch with our support team who will make things right.
Please note - The "Taxes" we receive all go straight to your government and isn't something we see any money from. While we can appreciate it increases the cost of a purchase, it isn't something we have any influence or choice over.