Does Pin Box Ship Internationally?
Yes, we ship worldwide!
How Much Does Shipping Cost?
Most of our rates are generated live at the point of checkout dependent on what items your purchasing and their weight. You can get an estimate by adding your order to the card and selecting the shipping tab on the cart page.
Will I Have To Pay Import To My Country?
If you reside in the UK then there will be no additional charges upon delivery as we are also based in the UK.
If your delivery address is in the European Union and is taking part in the IOSS, you will pay any duties at checkout and nothing at delivery as long as the total of your order is under EUR 150.
Otherwise, it's entirely down to your country's import laws. We recommend finding that information out before placing an order if you are not comfortable paying additional taxes, as Pin Box cannot be held responsible.
When Will My Order Ship?
If your order contains only items that are "Shipping Now" when the order was placed, expect that to ship within 2-3 days of receiving an order confirmation unless stated otherwise at the point of checkout.
Pin Box Giclées take a bit longer and we aim to have tehm shipped out within 5 business days after order, this timeframe may be slighter longer during initial releases.
Our products will need 1-3 months after pre-orders close to complete manufacturing.
PLEASE NOTE: If your order contains at least one item still in manufacturing (Pre-Order), it will not ship out until all items are available.
My Merch Was Damaged During Shipping, What Do I Do?
Our support team will look at each order on a case-by-case basis. If your case is approved, we will inform you of the steps taken at that point. Please keep ALL packaging until you have had a response.
Who Do I Contact About My Order?
If you have any additional questions about your order or our products, please create a ticket. You can reach us at support.pinbox.store.
Where Is My Order?
Please check your account for your order status to see if it has shipped. If it hasn't and contains a pre-order we would recommend you please check the product page of any pre-order items to see when they are expected to ship.
Can I Cancel My Order?
All sales are considered final after a 14-day cooling-off period upon ordering. Any orders cancelled within that period will be subject to a 5% fee to cover transaction costs. Any orders cancelled on our end due to breaking limits, use of bots or other TOS violations will be subject to a 15% restocking fee. If it is a repeat offence, an additional 5% restocking fee will be assessed for each case: up to 100% of the order + shipping paid.
Can I Combine Orders?
Unfortunately multiple orders cannot be merged into one shipment.
How Do I Change My Address?
If you need to update the shipping address on an order that has already been placed, please submit that request by contacting our support team. Or use the self service update address link in your order email.
Why Was I Banned?
Reasons for a ban or a mass-order-cancellation can include (but are not limited to):
Creating multiple accounts. Charge-backs. Treating an employee of Pin Box with extreme disrespect, harassment or threats of violence.
What Is Your Return and Exchange Policy?
You can find out full returns policy here.
How Do I Request A Game I'd Like To See Get Merch From You?
The best way for that is to tag us and the developer you want us to work with on Twitter. It may just spark a conversation!
How Do You Decide How Many Of A Product Your Going To Manufacture?
We use a combination of previous experience along with pre-order figures to gauge how many we should make. If there is something that is out of stock that you would be interested in make sure to let us know so we are aware of demand!