Q: Where is my order?

A: Please check whether the product you ordered is in the pre-order stage. This can be seen either on the product page itself or on the Pin Box Schedule which can always be found @ www.pinbox.store/schedule

If your item is out of the pre-order phase and marked as AVAILABLE NOW and you haven't received a dispatch email please contact us through one of the methods listing on our contact us page.

Q: I'm part of the Members Club and haven't received my points for the order, what gives?

A: Unfortunately, we can only credit accounts with the points for their orders when it is dispatched. I know this causes a bit of a dilemma with it being pre-orders at the moment, but without it being this way, the system would be far too easy to exploit for unlimited points. If you get your dispatch email, and the points still haven't shown up after 48 hours get in touch and we'll look into it.

Q: I placed an order, but I want to add something else to the order, how can I do this?

A: Previously, we thought it wasn't possible with our systems; however, we are trialling something new to allow people to add items to their orders. Any change to your order has to be done by us; so you will have to contact us on one of our many channels available.

Q: When will my order ship if I ordered different pre-order Items?

A: Your order will only ship when we have everything that you ordered in stock. In some cases, this may mean you have to wait a bit longer to get a pin that is released earlier. If you want every release at launch, we recommend you make separate orders for each collection or get clarification from us first!

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