Where is my order?
Please check whether the product you ordered is in the pre-order stage. This can be seen either on the product page itself or on the Pin Box Schedule which can always be found @ www.pinbox.store/schedule
If your item is out of the pre-order phase and marked as AVAILABLE NOW and you haven't received a dispatch email please contact us through one of the methods listing on our contact us page.
I placed an order, but I want to add something else to it. How can I do this?
After doing extensive trials we've come to the conclusion it just isn't possible on our systems without causing issues with the shipping API. In this case the best thing you can do is cancel your order and place a new one with everything you want.
When will my order ship if I ordered different pre-order items?
Your order will only ship when we have everything that you ordered in stock. In some cases, this may mean you have to wait a bit longer to get a pin that is released earlier. If you want every release at launch, we recommend you make separate orders for each collection or get clarification from us first!