Refund and Returns Policy
Are you unhappy with a recent order? Not to worry. We want to make sure every customer is 100% satisfied with Pin Box products, so if you want to return an item, or set of items, we have all the details here.
All you have to do is contact us within 30 days of receiving your item(s) so that we know you are sending back the item(s) you aren't happy with. Email us at firstname.lastname@example.org, with your name, the name of the products you want to return, nature of the problem and email address, so that we can confirm the return in writing.
Before you return products to us, please ensure the postal address is correct, as we can not be held responsible for item(s) sent to an incorrect address.
Unfortunately, we can only accept returns within 30 days of posting products. However, if you aren't happy after 30 days, give us a shout - we will see if we can resolve the problem.
Once you have returned an item or items, we will inspect the products and send an email, so you know it has been received. At this point, we can notify you if a refund has been approved. Pin Box does reserve the right to reject refund requests if there is insufficient cause to refund a purchase.
If you are approved, then your refund will be processed, and a credit applied to your credit or debit card - the same method of payment used to make the purchase - within 7 working days, excluding weekends and bank holidays.
When applicable, we can send an exchange item instead of a refund, if there is a suitable product available for a price that matches the original purchase.
Late or Missing Refunds
We know it can be a pain waiting for a refund to appear. Luckily, ours are always processed within 7 working days, so here are a few ways to make sure yours has arrived:
Check your bank account. If you paid using a debit card, then it should appear in approximately 10 - 12 working days, since the banks usually require a few days processing time to show a refund.
Contact your credit card company, if you paid that way. Credit card refunds can take a bit longer, so there may be a slight delay before a refund appears.
Done all that? If you still haven't received a refund in those timescales, then please contact us at email@example.com with the original returns and refund information so that we can trace the order and check your refund has been issued. We will always do our best to resolve the matter as soon as possible.
Unfortunately, we are only able to accept the refund of regular priced items. Sale items, Last Chance To Buy items and Seconds pins and collections cannot be returned and refunded.
To return an item or items, please post them to Pin Box Ltd, 8 Maes Isalaw, Bangor, Gwynedd, United Kingdom LL57 1DL
You are responsible for postage and shipping costs to return items. Shipping costs are non-refundable, as we can only refund the purchase price of the item(s) we are refunding.
If you are returning items worth over £50, it may be worth using tracked post or shipping, to ensure you - as the sender - are protected from the items going missing in transit. Pin Box Ltd are unable to guarantee we will receive the items you are returning.