We have new rates across the board due to various changes which you can read about >HERE<
As a result we now ship a lot of our orders out weekly to most international destinations. This means it can take a while for tracking to initially update. This way we can take advantage of much cheaper rates where we can pass on the savings to you.
By doing this we are also able to offer free shipping for the following locations:
UK - Minimum Spend £35
USA - Minimum Spend £50
We are looking to add more locations in the near future as we are able to fully confirm our shipping rates.
Unfortunately we can't be responsible for any import charges / taxes you might be charged. If this is a concern we recommend you getting in touch with your local authorities to get a clear picture of what they might be as it will depend on where you are in the world.
During these times delays are very common and it may take a while for your parcel to get to you, rest assured we do everything we can to minimize these but unfortunately once its in the hand of the courier there is nothing we can physically do to make things go faster.
If you order is with Transglobal Express and your tracking hasn't updated once its gone live for over 7 days please get in touch with us at firstname.lastname@example.org.
You can also watch a video going into the challenges of International Shipping that goes into more information here: