Estimates of delivery times for all available shipping options at checkout.

Please note, payment is at the point of placing an order/preorder, not at despatch.

All delivery times listed are an estimation only, from when shipped.

Processing time can vary. Orders are processed 9am-3pm, Monday to Friday.

Weather conditions, postal problems or customs may sometimes cause delays with your orders.

If you have not received your order within 15 working days (UK) and 20 working days (non-UK), please contact us as soon as possible with all your order details and we will endeavour to help.

Local postal services may charge additional handling/service fees/taxes, which - if applicable - are payable by the recipient, not Pin Box.

Pre-Order delivery dates are from when products are marked as in stock and have been processed. Orders containing both in-stock and preorder items will be despatched once all items are available. 

You can exchange or request a refund on any item as long as you return it in the original packaging/condition, within 30 days of receipt. Unless otherwise agreed in writing (and subject to the points below), to process a return (refund or exchange), you must send the item(s) back to us – (unworn, unwashed if applicable) and in a resaleable condition. In the event an item being permanently out of stock, the option of a refund or an alternative will be offered.

You should contact our team if an item is faulty/incorrect to discuss whether a return is necessary.
All returns are at your own risk and require trackable postal solutions to ensure their safety and security. Please note, all goods are returned to us at your own expense and Pin Box is not liable for any import charges, taxes or other delivery fees. We can only refund delivery charges if the return is a result of our error or faulty goods and a return has been sanctioned by a member of our customer service team, in writing. 

We do not charge you to send an exchanged item back to you. You will receive refund credit or confirmation of despatch of your exchanged order (if in stock) within 21 working days of receipt for overseas customers. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact our team if you've received nothing after this time. 

Pin Box Ltd (registered company number 12247132) a company committed to respecting and safeguarding all customer and web visitor data collected when browsing or making purchases through our website, www.pinbox.store

In compliance with GDPR – the General Data Protection Regulation (EU) 2016/679 2018), the data controller is Pin Box Ltd, 10 Stanley Park Avenue, Rhyl, Denbighshire, LL18 4SB.   Our Managing Director, Robert Stark is the nominated representative, for the purposes of GDPR related matters. Robert can be contacted at support@pinbox.store.

Please read this Privacy Policy carefully to understand how we collect, use and protect your personal data. We will only use your data in accordance with this policy and applicable data protection laws.

All information gathered by Pin Box in the process of fulfilling our orders and communicating with those interested in our products and services will be collected lawfully and in accordance with the General Data Protection Regulation (GDPR) effective from 25th May 2018. 

We collect information about you for a few specific reasons:

To process your enquiry and look after your order to ensure you receive the highest possible levels of service. To complete an order, which means processing payment, undertaken through a secure, third-party payment system, (provided by Shopify Inc.), and post/ship the order to your address. Process a return or refund, as per our Refunds Policy. To deliver to you timely and current updates on promotions and events that you have expressed an interest in. Those responsible for collecting the data are the business owners and authorised staff employed by Pin Box Ltd. Those responsible for collecting such data work in customer service, accounts, compliance and marketing. You can be assured that your information will not be shared with 3rd parties. We will not email you unless you have provided your consent. We do not send random marketing emails to personal email addresses (We really don’t like Spam).

What personal information do we collect?

When you subscribe to our updates the type of personal information we will collect about you includes:

Name, Phone number, Email address, Geographic location (i.e. Region/State/Province)

When browsing, creating an account or making a purchase, we may collect and process the following personal data:

Name, Postal address, Email address, Telephone number, Payment details, Internet protocol (IP) address, Browser, Time-zone, Operating system and platform (e.g. Apple iOS, Android, Windows, etc)

When we are handling an order on your behalf we will need to know a little more about you to ensure that we are able to deliver the service to the correct location and be able to contact you via phone, e-mail and possibly social channels. 

Your order details will be retained for a maximum of seven years on a secure encrypted server and after this period securely deleted. Your contact information will be retained for as long as you subscribe to Pin Box services. 

We will not collect sensitive information about you as there is no need to do so in the process of managing orders or maintaining our relationship with you. 

Financial Information 

Pin Box fully subscribe to the Payment Card Industry (PCI) Data Security Standard as card not present merchants. What this means in reality is that we have PCI DSS Level 1 Compliance which is the highest level of data & payment protection available with all information on the website protected by 2048 bit SSL encryption. 

Age – In order to shop with us online, you must be over the age of 16 and we will not collect personal data knowingly from anyone under 16. 

Data Rights 

If you wish Pin Box to provide you with a copy of the data we hold we can provide you with this information without charge if it is a reasonable request. If the request is excessive or repeated we reserve the right to charge a fee to cover the administrative costs. You can check any information that we me hold by emailing a request to support@pinbox.store

If you wish this data to be removed from our records or simply deleted you have the right to make such a request and we will comply with any and all such communications. 

If you are unhappy about the handling of your personal information and wish to raise a complaint you can do so by contacting us via support@pinbox.store setting out the reasons for your concern in your message. Alternatively, you can raise the matter with the UK’s data protection regular the Information Commissioner’s Office (ICO) https://ico.org.uk

What is a Personal Data Breach?

Unauthorised access by a third party; Error, inaction or accident by a data controller or processor; Sending personal data to an incorrect recipient; A device containing personal data being lost or stolen; Deliberate alteration of personal data without permission; Any loss of access to personal data.

How we will Respond in the Event of a Personal Data Breach

We take the management of our customer and contact information very seriously indeed.  To protect your data, we have ensured that we can detect malicious attacks and have in place a process to assess the likely risk to individuals as a result of such a breach. If a breach has occurred we will, in accord with GDPR regulation, notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of it. We will provide the ICO with full details of the breach at this time and continue to update whilst the matter is investigated. In the unlikely event a breach impacting individuals or organisations associated with our business occurs, we will notify those affected at the earliest possible opportunity. As all the personal data within our systems and third-party platforms we utilise is encrypted we are confident that any such breach will have negligible impact on our customers and contacts however if necessary we will provide the appropriate advice to those affected to help protect them from its effects. As a matter of procedure and best practice with cyber security we document all breaches, even if they don’t all need to be reported.

COOKIES

Cookies are small text files held on your computer, which allow us to give you the best browsing experience possible. 

We use cookies to help identify you as a customer and to tailor your experiences on our website, such as tracking your shopping basket contents and remembering what stage you are at during the order process. 

You are free to disable these cookies, but these may stop our website from functioning properly. 

Our Website Will:

Remember the items stored in your shopping basketRemember what stage of the order process you are atCheck whether you are logged in or purchasing as a guest

Functional Cookies

Our Website Will:

Track the pages you visit via Google Analytics

Targeting Cookies

Our Website Will:

Allow you to share pages with social media such as Facebook and Twitter

This website will not

Share any personal information with third parties.

It is likely that the default setting for your browser is set to automatically accept cookies. You can however choose not to accept cookies through your browser controls, by going to the “Tools” or “Preferences” menu. If you would like to learn a little more about changing your browser settings and specifically what cookies are and how they are used look at your browser’s help section, FAQ’s or click on the following link: www.allaboutcookies.org. 

If you would prefer not to receive customised adverts online you can opt out by clicking this link > Ads Preference Manager 

Overview

This website (www.pinbox.store) is owned and operated by Pin Box Ltd (registered company number 12247132).

Throughout these Terms of Service, and other legal notices, including our Privacy Policy and Refund Policy, the terms “we”, “us” and “our” refer to Pin Box.

“You” - means you, the customer, either using this website and/or placing an order through this website. “Your” and “customer” shall also be construed and interpreted to mean the same.

Pin Box Ltd offers this website as a service, including all information available, tools and services this website provides to you, the user, on the condition you accept all of the terms, conditions and policies outlined in these Terms of Service.

When you visit our website, and/or purchase products through this website, you engage in our “Service” and agree to adhere to the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available elsewhere on this website, or provided through the relevant links.

These Terms apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to the entirety of these terms and conditions in this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features, tools, or products which are added to this website shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

This website is hosted on a platform owned and operated by Shopify, Inc., which enables us to provide these services and sell our products to you, the customer and web visitors, as outlined in these Terms of Service (www.pinbox.store).

General Online Store Terms and Conditions

Agreeing to these Terms, which is given by accessing this website and/or purchasing products through the website, means you are implicitly representing that you are at least at the age of majority in your country, state or province of primary residence, or that you are of the age of majority whereby you can give consent to allow any minor dependants you are responsible for to use this website and the services provided herein.

It is a breach of these Terms of Service to use our products, or this website and services provided, for any illegal or unauthorised purpose; nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and intellectual property laws).

We reserve the right to refuse service to anyone for any reason at any time.

You must not transmit any worms or viruses or any code of a destructive nature using this website, or transmit any computer virus, destructive code, or other illegal software aimed at this website, email addresses, or social media accounts.

You understand that your content and personal information and data (not including credit card information), may be transferred un-encrypted and involve (a) transmissions over various online networks and platforms; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over external networks, as outlined in the Privacy Policy. We always make all reasonable efforts to ensure your personal data is secure.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access the Service, or any contact medium made available on the website through which the service is provided, without express written permission by us.

A breach or violation of any of the Terms will result in an immediate termination of the Services we provide you.

Accuracy, Completeness and Timeliness of Information provided on the website and in these Terms of Service

This website may, at any point, contain information which is out of date and, therefore, should rightly be considered historical information. The material provided on this website is for general information purposes only and is liable to be changed at any point, without us providing notice. We unreservedly and at any time may modify the contents of this website, including pricing information and the contents of these Terms of Service, our Privacy Policy and Returns Policy. You hereby agree that it is your responsibility to monitor changes to this website and agree to those changes through continued use of this website.

Modification to the Service and Product Prices

The price of our products is subject to change and can be changed without notice.

We reserve the right, at any time and for any reason, to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service provided.

Guarantee of the Quality of Products and Confirmation of a Sale

Certain products may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy.

We always make every reasonable effort to accurately display the colours, materials and quality of the products on this website. We cannot guarantee that your computer monitor's display, or the images shown through mobile and tablet devices, will accurately reflect the colour of products represented on this website.

We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction.  We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Once an order has been placed on our website, we will send an e-mail confirming the order has been made. Please note that this does not mean the order has been accepted. This order constitutes an offer to buy a product. All orders are subject to availability and confirmation the offer has been accepted by us. Once we confirm, which is through an email confirming the product has been dispatched, for the agreed price, including all postage and shipping costs, the contract will be formed when we send the shipping confirmation email.

Orders will only be processed once payment has been received in full. If you are us make a mistake with the order, all reasonable efforts will be made to correct the mistake. Please consult our Refunds Policy for more information about how we process refunds and returns. We are under no obligation to issue a refund or return.

Maintenance of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

Under the terms of this agreement, you agree to provide accurate, complete and current purchasing and account information for all purchase made through this website. You agree to keep your account information up to date, to ensure transactions can be completed and products shipped to the correct address, and we can contact you about any purchases made through this website.

Please review our Returns Policy for more information.

Third-party and Optional Tools and Links

We may provide you with access to third-party tools and links on this website over which we neither monitor nor have any control nor input.

Under the terms of this agreement, you acknowledge without limitations or prejudice, and with no limitation of liability on your part, that these tools and links are provided “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools and links offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

If you leave this website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on this website, they may direct you away from Pin Box. We are not responsible for the privacy practices of other websites and encourage you to read their Privacy policies. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Web visitor, User and Customer Comments, Feedback and other Submissions

If, at our request, or of your own violation, with no prompting from us, you send comments, submissions, product ideas, suggestions, creative ideas, other materials, feedback or other content (including but not limited to contest entries) whether online, by email, through our social media channels, including private and direct messages, or by postal mail (collectively: “comments and submissions”), you agree that we may, at any time, without any global restrictions or limitations,  edit, copy, publish, distribute, translate and otherwise use in any medium any comments and submissions that you forward to us. We are and shall be under no obligation (1) to maintain any comments and submissions in confidence; (2) to pay compensation for any comments and submissions; or (3) to respond to any comments and submissions.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or rights, including other website visitors and visitors to our social media channels, or in any way violates these Terms of Service.

You agree that your comments and submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments and submissions will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus, illegal or dangerous code, or other malware that could in any way affect the operation of this website and the Service we provide. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments and submissions. You are solely responsible for any comments and submissions you make and their accuracy. We take no responsibility and assume no liability for any Comments and Submissions posted by you or any third-party.

Personal Information

Your submission of personal information and data through this website, email and other electronic and mail channels is governed in accordance with our Privacy Policy. Please review our Privacy Policy for more information.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on this or on any related website and social media channel, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on this or on any related website and social media channel should be taken to indicate that all information on this or on any related website and social media channel has been modified or updated.

Prohibited use of this Website, Service and any related Website

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using this website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any national, international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of this website, other websites, the Internet, and social media platforms; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

If we do not deliver or if the products that are delivered are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

11.1. Make good any shortage or non-delivery or incorrect delivery; or

11.2. Replace or repair any products that are damaged or defective; or

11.3. Refund to you the amount paid by you for the products in question.

Please refer to our Refunds Policy for more information.

Nothing in this agreement shall exclude or limit your statutory rights.

A person who is not a party to this agreement and Terms of Service has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

We do not guarantee, represent or warrant that your use of our website and the service we provide will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pin Box Ltd, and its directors, officers, employees, consultants, agents, affiliates, subsidiaries, partners, contractors, licensors, service providers, subcontractors, suppliers, and interns be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnity

You agree to indemnify, defend and hold harmless Pin Box Ltd, and its directors, officers, employees, consultants, agents, affiliates, subsidiaries, partners, contractors, licensors, service providers, subcontractors, suppliers, and interns, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Intellectual Property

All and any Intellectual Property Rights in connection with the Products displayed on this website and other related website and social media channels shall be owned by us absolutely.

Import Duty

When ordering products from outside of the United Kingdom, they may be subject to import duties and taxes when they reach their destination. You are responsible for paying any import duties and taxes. Please note that we have no control over these import duties and taxes and cannot predict or estimate the amount you will be charged in your local country, state, province, territory or jurisdiction.

Transfer of Rights and Obligations

This agreement is between you and us and is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of an agreement, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of this agreement, or any of our rights or obligations arising under it, at any time during the term of the agreement without written consent.

Events Outside of our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an agreement that is caused by events outside our reasonable control ("Force Majeure Event”), which applies to local events preventing the delivery of the services outlined in this agreement and, but not limited to, events that prevent the delivery of products purchased through this website, and other related websites.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website and other related websites.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to this website and other related websites (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms or Services made under and will be governed by and interpreted in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.

Changes to the Terms of Services

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Notices and Contact Information

Please contact us with regards these Terms of Service at Pin Box, 10 Stanley Park Avenue, Rhyl, Denbighshire, LL18 4SB. Our Founder & Manging Director, Robert Stark can be contacted by email at support@pinbox.store

All discounts, sales and codes (otherwise known as 'promotions') are provided at the discretion of Pin Box and can be altered, amended or cancelled at any time. Any ‘free’ and promotional items are added subject to availability - either at random or while stocks last. Orders should not be seen as a guarantee of receiving free items. Promotions cannot be combined or added to orders once placed. Promotions at real-life stores / expos / events are not transferable to our online store - and vice versa - unless otherwise explicitly stated.